AI-Powered Customer Support Platform
The Challenge
A rapidly scaling FinTech SaaS company was drowning in 5,000+ daily customer queries across email, web chat, and WhatsApp. Average response time had ballooned to 14 minutes, CSAT scores had dropped to 3.2/5, and the cost of maintaining a 24/7 multilingual support team across 3 time zones was unsustainable.
Our Solution
Dymaxel engineered a custom AI support platform powered by GPT-4o with Retrieval-Augmented Generation (RAG) trained on 12,000+ knowledge base articles, product docs, and historical ticket transcripts. The system was deployed across web chat, mobile app, and WhatsApp Business API with intelligent escalation to human agents for complex financial queries — including full conversation context handoff.
Business Results Achieved
72%
Auto-Resolution Rate
4.7/5
Average CSAT
<45s
Avg Response Time
$680K
Annual Cost Savings
Ready to transform your business?
Let's discuss how we can engineer similar results for your organization.